About Us
This is our initial disclosure document. This is important information which you should read to decide if our services are right for you.
Who are we?
Loyal Insurance Services Limited, trading as Better Buy Insurance, registered address 9 Quy Court, Colliers Lane, Stow-cum-Quy, Cambridge, CB25 9AU.
What is our Statutory Status?
Loyal Insurance Services Limited is trading as Better Buy Insurance and is authorised and regulated by the Financial Services Authority (FSA).
Loyal Insurance Services Limited’s FSA Register number is 430316.
All the above information can be checked by visiting the FSA website at www.fsa.gov.uk/register.
Alternatively, you can contact the FSA on Tel: 0845 606 1234.
Whose products do we offer?
We choose to only offer mobile phone insurance underwritten by a single insurance undertaking – Certain Lloyd’s Syndicates managed by Jubilee Managing Agency Ltd.
Which service will we provide you with?
You will not receive advice or recommendation from us for mobile phone insurance. We do however provide you with information to help you make your own choice about how to proceed.
What do I do if I have a complaint?
If you wish to register a complaint, please contact us:
- In writing: Better Buy Insurance, PO Box 116, Ryde, PO33 2WX
- By telephone: 0844 576 2269
It is always the intention to provide you with a first class service when you make a claim. However, if you are not happy with the service please in the first instance write to the Managing Director of the Administrator. If you are not satisfied with the response you may then ask the Policyholder and Market Assistance, Lloyd’s Market Services, 1 Lime Street, London EC3M 7HA to review your case and ultimately you may contact the Financial Ombudsman Service South Quay Plaza, 183 Marsh Wall, London E14 9SR.
Are the Insurers covered by the Financial Services Compensation Scheme (FSCS)?
They are covered by the FSCS. You may be entitled to compensation from the scheme if they cannot meet their obligations. Further information about compensation scheme arrangements is available from the FSCS, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.
